Ethan Mollick (@emollick.bsky.social): A consequential choice will be made soon by government and companies as they are increasingly flooded with agentic AI inquiries that overcome the frictions that gated access (see the graphs - it has a
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AI Summary
Ethan Mollick warns that organizations face a critical choice as agentic AI overcomes access barriers: whether to use it to improve services or degrade them.
Excerpt
A consequential choice will be made soon by government and companies as they are increasingly flooded with agentic AI inquiries that overcome the frictions that gated access (see the graphs - it has already started!) Two options: do you make services worse or better as a result?
