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How Itaú is building generative AI for its entire customer base

L2 · PractitionerTools & ProductsOpenAI Blog· 10/16/2026

Shows how major financial institutions are implementing AI tools for customer service in regulated industries.

AI Summary

Brazil's Itaú bank has launched ia.i, a conversational AI interface, and IARA governance platform to bring to its entire customer base in a regulated environment.

Excerpt

With ia.i, a conversational interface, and the IARA governance platform, Itaú is applying its AI First strategy to customers and employees — in one of Brazil’s most regulated sectors.

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0 upvotes · 0 downvotes · 1 min read

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