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Orchestration is the new challenge for CX in the age of AI agents

L3 · BuilderIndustry & BusinessVentureBeat AI· 8/26/2026

Highlights the infrastructure challenges builders face when implementing AI agents at scale.

AI Summary

Enterprises are struggling with orchestration as they rush to deploy conversational AI on legacy systems not designed for integration.

Excerpt

Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says Gaurav Anand, global head of the Customer Interaction Suite at Tata Communications. "In the rush to deploy AI, organizations have largely bolted conversational AI onto legacy systems," Anand says. "A

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