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Ethan Mollick (@emollick.bsky.social): De-skilling myself on doing CAPTCHAS and navigating dark patterns in customer service.

L2 · PractitionerOpinion & Analysis@emollick.bsky.social· 10/10/2026

Explores practical implications of AI automation on everyday digital tasks that practitioners regularly encounter.

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Ethan Mollick discusses how AI is de-skilling humans in CAPTCHA solving and navigating customer service dark patterns.

Excerpt

De-skilling myself on doing CAPTCHAS and navigating dark patterns in customer service.

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